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BORO Terms & Conditions

Welcome

By accessing, browsing, registering, or using our website, mobile application, or any services offered by BORO (“Platform”), you agree to comply with these Terms & Conditions. If you do not agree, please do not use our Platform.

1. About BORO

BORO is a rental marketplace that connects customers with verified owners, vendors, and partners who make products available for rent.

BORO acts as a facilitator and service platform. Unless specifically mentioned, BORO is not the manufacturer, owner, or seller of listed items.

2. Eligibility

BORO reserves the right to refuse or terminate accounts that violate these Terms.

  • Be at least 18 years old.
  • Provide accurate personal information.
  • Complete any verification required by BORO.
  • Use the Platform only for lawful purposes.

3. Account registration

BORO may suspend or terminate accounts found to contain false or misleading information.

  • Maintaining the confidentiality of your account.
  • Protecting your password.
  • All activities performed using your account.

4. Identity verification (KYC)

BORO reserves the right to request additional documents whenever necessary. Failure to complete verification may result in cancellation of bookings.

  • Email verification
  • Mobile number verification
  • Government-issued identity proof
  • Address verification
  • PAN verification (where applicable)
  • Live selfie/liveness verification (for high-value rentals)

5. Rental bookings

BORO reserves the right to decline any booking.

  • Payment is completed.
  • Deposit (if applicable) is paid.
  • Verification is approved.
  • Item availability is confirmed.

6. Rental duration

Rental duration begins at the scheduled pickup or delivery time and ends at the agreed return time. Late returns may attract additional rental charges.

7. Rental charges

Rental prices displayed include only the rental fee unless stated otherwise. Additional charges may include:

  • Security deposit
  • Delivery charges
  • Pickup charges
  • Cleaning charges
  • Damage charges
  • Late return charges
  • Processing fees

8. Security deposit

Certain items require a refundable security deposit. Deposits are held until the item has been inspected after return. BORO may deduct:

  • Repair costs
  • Missing parts
  • Cleaning charges
  • Replacement costs
  • Late fees
  • Unpaid charges

9. Item condition

Every item should be inspected immediately upon delivery or pickup. Users must report any issue within one hour of receiving the item. Failure to report damages within the specified period will be considered acceptance that the item was received in good condition.

10. User responsibilities

  • Use rented items carefully.
  • Follow manufacturer instructions.
  • Not misuse or abuse rented products.
  • Keep products clean.
  • Return items with all accessories.
  • Return items on time.
  • Use products only for legal purposes.

11. Prohibited uses

Violation may result in permanent suspension and legal action.

  • Sell rented items.
  • Sub-rent rented items.
  • Pawn rented items.
  • Modify rented items.
  • Attempt repairs without permission.
  • Use items for illegal activities.
  • Remove identification labels.

12. Damaged items

BORO's assessment shall be final unless otherwise required by law.

  • Repair costs
  • Replacement costs
  • Cleaning charges
  • Inspection charges
  • Loss of rental income (where applicable)

13. Lost or stolen items

Users are fully responsible for rented items until officially returned. If an item is lost or stolen, users may be required to pay:

  • Full replacement value
  • Administrative charges
  • Any pending rental charges

14. Late returns

  • Additional hourly or daily rental charges.
  • Penalty fees.
  • Temporary account suspension.
  • Permanent account termination for repeated violations.

15. Delivery & pickup

Delivery timelines are estimates only. Delays caused by weather, traffic, natural disasters, government restrictions, or third-party logistics shall not make BORO liable for consequential losses. Users must ensure someone is available during delivery.

16. Cancellations

BORO may allow cancellations depending on the timing of the request. Cancellation charges may apply. BORO reserves the right to cancel bookings due to:

  • Item unavailability
  • Verification failure
  • Technical issues
  • Safety concerns
  • Fraud detection

17. Refund policy

Refund eligibility depends on the reason for cancellation. Refunds may exclude:

  • Delivery charges
  • Payment gateway charges
  • Convenience fees
  • Cancellation charges

18. Owner & vendor responsibilities

Repeated violations may result in removal from BORO.

  • Provide accurate item descriptions.
  • Ensure items are clean and functional.
  • Deliver products in working condition.
  • Disclose existing defects honestly.

19. Platform rights

  • Remove listings.
  • Suspend accounts.
  • Modify pricing.
  • Cancel fraudulent bookings.
  • Update Platform features.
  • Request additional verification.
  • Investigate suspicious activities.

20. Intellectual property

All content including logo, website, mobile application, graphics, designs, brand name, images, and software belongs to BORO unless otherwise stated. No content may be copied without written permission.

21. Privacy

By using BORO, users agree to the Privacy Policy. BORO collects and processes personal information to verify identity, improve services, prevent fraud, process payments, and provide customer support.

22. Limitation of liability

BORO's maximum liability shall generally not exceed the rental amount paid for the affected booking, except where applicable law provides otherwise.

  • Indirect damages.
  • Loss of profits.
  • Business interruption.
  • Personal losses.
  • Delay caused by third parties.
  • Technical interruptions.
  • Force majeure events.

23. Indemnity

Users agree to indemnify and hold BORO, its employees, partners, directors, and affiliates harmless from any claims, losses, liabilities, damages, costs, or expenses arising from misuse of the Platform or breach of these Terms.

24. Fraud prevention

BORO maintains strict anti-fraud policies. Accounts suspected of the following may be permanently suspended:

  • Fake identity
  • Chargebacks
  • Payment fraud
  • Fake bookings
  • Item theft
  • Misrepresentation

25. Communications

Users may opt out of marketing communications where applicable.

  • Booking updates
  • OTPs
  • Notifications
  • Emails
  • SMS
  • WhatsApp messages
  • Promotional communications (subject to applicable law and user preferences)

26. Changes to terms

BORO may update these Terms at any time. Updated Terms become effective once published on the Platform. Continued use of BORO constitutes acceptance of the revised Terms.

27. Governing law

These Terms shall be governed by and construed in accordance with the laws of India.

28. Dispute resolution

Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

29. Contact us

For any questions regarding these Terms & Conditions, contact BORO Customer Support at support@boro.in.

30. Acceptance

By registering an account, making a booking, or using any BORO services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.